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Welcome to Grove Lodge Veterinary Group
Complaints Procedure
We aim to provide you and your pet with the hishest quality service, if we fall short of the standards that you expect from us then we want to know.
In the event of any dissatisfaction with any element of the services that we provide, please address a letter detailing your concerns to:
Senior Partner / ComplaintsGrove Lodge Veterinary Group
Upper Brighton Road
Worthing
West Sussex
BN14 9DL
If you prefer to address any concerns via email, please write to us at grovelodgevets@lineone.net. Your mail will then be forwarded to a Partner at the earliest opportunity.
An acknowledgement of receipt will be sent to you within 5 working days of receiving your letter so that you can be assured that the matter is being looked into by one of the partners.
You can expect to receive a full reply with regard to your concerns within 14 days.
Occasionally, if we are unable to complete our investigations and reply to you within that time, we will contact you to let you know when you can expect to receive a full reply.
Ultimately it is our aim to reach an agreeable outcome on any complaint received. Please be assured that every case will be handled with individual care.
We are constantly striving to improve our services, and welcome your suggestions in ways in which we can do so.