Complaints Procedure

At Grove Lodge, we aim to give you and your pet the highest quality care. If you believe you have not received the standard of care you expect, we need to know. We always welcome your comments with regard to how you think we can improve.

Please address your concerns to:

Abigail Corcoran, Client Services Coordinator
Grove Lodge Veterinary Group Ltd
18 Upper Brighton Road
Worthing
West Sussex
BN14 9DL

Or if you prefer to contact us via email, please write to abigail@grovelodgevets.co.uk.

An acknowledgement will be sent to you within 5 working days of receiving your letter to confirm that the matter is being investigated. You will receive a full reply within 14 days. In the event that we are unable to complete our investigations and reply to you within that time, we will contact you to confirm when you will receive a full reply.

You can be confident that we look at each situation individually and aim to reach a mutually satisfactory outcome.

01903 234866

Grove Lodge may record telephone calls for training and information purposes